You may return new, unopened items sold and fulfilled by Twinkle Products within 30 days of delivery for a refund. Shipping costs are non-refundable. If items appear to be opened or used no refund will be issued. Postage is to be prepaid at point of return. International order are not returnable at any time all sales our final. If the return is a result of a Twinkle Products error or if you received a defective or damaged product,Twinkle Products will ship a replacement or refund the full cost of the damaged merchandise after verification of the claim. Please contact us at firstname.lastname@example.org or 877-445-4883 for a return authorization and to arrange the return.